What are your shipping policies?

Our products are currently shipped by FedEx. Once an order is confirmed please allow up to 5-7 business days for an order to ship from our warehouse. Your tracking number will be emailed to the email that you place on file once the order has been shipped.  Shipping fees are a flat $7.95 for the first item, $12.95 two or more items and free for orders over $50.00.  Please be advised that shipments are not sent out on Saturdays, Sundays, or any Holidays. We do not guarantee arrival dates or times. We do not refund or credit shipping charges for any shipments. We currently only ship within the United States.  These shipping policies are subject to change at any time without prior notice.

If you believe that you have been billed in error, please notify our Customer Care Department immediately. If we do not hear from you within 30 days after such billing error first appears on any account statement, the billing will be deemed accepted by you for all purposes, including resolution of inquiries made by your credit card issuer. You are deemed to have released Company from all liabilities and claims of loss resulting from any error or discrepancy that is not reported to Company within thirty (30) days of its appearance on your credit card account statement.

What orders qualify for free shipping?

If your order total is $50.00 or more, after the application of any discount code, shipping for your order is free.

Where do we ship?

We ship within the continental US and Alaska, Hawaii.

What form of payments are accepted?

We accept Visa, MasterCard, Discover and American Express.

How can I add a discount on my order?

If you received a discount code from the Zepts.com, you can enter this code at the check out page.  However, if you are receiving a free gift with your order, you will not be able to enter a discount code.

When will my order ship?

Your order will be shipped from our warehouse in 5-7 business days following order confirmation.

How can I track my package?

Once your order has been shipped, you will receive an email with the tracking number. Simply go to www.fedex.com and track your package.  It may take up to 24 hours before your tracking information is updated.  We will ship to the address you designate with your order as your “shipping address”.  If FedEx reports that your package has been delivered to the address you provided, you are responsible for following up with the shipping company in the event that you do not receive your package.  The customer care number for FedEx is 1-800-463-3339.

What is your return policy? 

Please inspect your order carefully. All of our products are thoroughly inspected before they are shipped to ensure you receive the best possible product.  In the event of damage during shipping, please contact our customer service department within 3 days of receiving your purchase. Please be prepared to send photographs of damages.

Due to the nature of our products, all sales are final. We will replace items damaged during shipping when possible. Returns, refunds or replacement products for reasons other than damage incurred during shipping cannot be accepted.

Will I be charged sales tax?

Current law requires us to collect sales or other applicable taxes, based on the order’s “shipped to” address. Zepts.com follows the guidelines for each state as they pertain to your order.  Taxes will be displayed during the checkout process as an estimate and is labeled accordingly.